Terms and Conditions

1. The service price includes all costs related to the vessel, fuel, skipper, crew member, insurance and, where applicable, the drink provided on board;
2. No alcoholic beverages are allowed on board, except those provided by the service;
3. Pets of any kind are not permitted on board;
4. All safety rules implemented on board the vessel must be strictly respected and followed;
5. The company reserves the right to cancel the boat departure if weather conditions pose a risk to the vessel, crew or passengers. In this case, the amount paid will be fully refunded (when booked directly with NAUGIT, excluding bookings made through partners) or, if preferred, a new date may be scheduled for the service;
6. The company reserves the right to cancel the service without refund if weather conditions change during the tour;
7. The company reserves the right to cancel the boat departure due to mechanical issues. In such cases, the amount paid will be fully refunded (when booked directly with NAUGIT, excluding bookings made through partners) or, if preferred, a new date may be scheduled;
8. The company reserves the right to cancel the service without refund if, upon arrival or during the service, any client is under the influence of alcohol or illegal substances;
9. The company reserves the right to cancel the service without refund if the clients’ behavior exceeds reasonable standards of education, moral, psychological or physical conduct;
10. Payment for the service must be completed up to 24 hours before the scheduled date and time;
11. Failure to attend the service at the scheduled date and time without at least 24 hours’ prior notice does not entitle the client to a refund. If cancellation is made up to 24 hours before the service, the client is entitled to a 50% refund;
12. Bookings made and paid less than 24 hours before the scheduled service, if later canceled by the client, are not eligible for any refund;
13. Clients must inform the company in advance of any allergies, food intolerances, dietary restrictions, reduced mobility conditions, medical or clinical conditions that may affect their stay on board, for their own safety and that of other passengers and crew;
14. Smoking and/or lighting any type of fire is strictly prohibited on board the vessel.